Pdftron with Azure App Service

Product: PDFTron.NETCore.Windows.x64

Product Version: 9.2.0

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Bad allocation when using pdftron in Azure

Please describe your issue and provide steps to reproduce it:
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I have taken some code to test pdf creation from a template (PDFTron) and everything works fine locally. When I push the code to an App Service running in Azure I get the following exception

pdftron.Common.PDFNetException

Exception:
Message: document layout failed: bad allocation
Conditional expression:
Version : 9.2.0-91be0af529
Platform : Windows
Architecture : AMD64
Filename : FlowToPDFConversion.cpp
Function : PDF::DocxConversion::Convert()
Linenumber : 189

As it says bad allocation I was suspecting a memory issue, but I checked the App Service and there is plenty of memory available and when I run the code locally I see no issues in huge memory usage either.

This is the code I’m using:

var templateParams = new
{
    Title = $"Hello world"
};

using var doc = new PDFDoc();
var templateOptions = new OfficeToPDFOptions();
templateOptions.SetTemplateParamsJson(JsonSerializer.Serialize(templateParams));
pdftron.PDF.Convert.OfficeToPDF(doc, "DownloadTemplate.docx", templateOptions);
doc.Save(outputStream, pdftron.SDF.SDFDoc.SaveOptions.e_linearized);

Can someone help me figure out what’s going wrong?

Thank you for bringing this to our attention. We are looking into this issue, and will provide you with an update as soon as we have it.

@EBVV @shakthi124 Has there been a solution to this issue? I’m getting the same error in Azure, while it works locally.

Exception: 
	 Message: document layout failed: bad allocation
	 Conditional expression: 
	 Version      : 9.2.0-91be0af529
	 Platform     : Windows
	 Architecture : AMD64
	 Filename     : FlowToPDFConversion.cpp
	 Function     : PDF::DocxConversion::Convert()
	 Linenumber   : 189