Pdftron with Azure App Service

Technical Support
,
#1

Product: PDFTron.NETCore.Windows.x64

Product Version: 9.2.0

Please give a brief summary of your issue:
(Think of this as an email subject)
Bad allocation when using pdftron in Azure

Please describe your issue and provide steps to reproduce it:
(The more descriptive your answer, the faster we are able to help you)
I have taken some code to test pdf creation from a template (PDFTron) and everything works fine locally. When I push the code to an App Service running in Azure I get the following exception

pdftron.Common.PDFNetException

Exception:
Message: document layout failed: bad allocation
Conditional expression:
Version : 9.2.0-91be0af529
Platform : Windows
Architecture : AMD64
Filename : FlowToPDFConversion.cpp
Function : PDF::DocxConversion::Convert()
Linenumber : 189

As it says bad allocation I was suspecting a memory issue, but I checked the App Service and there is plenty of memory available and when I run the code locally I see no issues in huge memory usage either.

This is the code I’m using:

var templateParams = new
{
    Title = $"Hello world"
};

using var doc = new PDFDoc();
var templateOptions = new OfficeToPDFOptions();
templateOptions.SetTemplateParamsJson(JsonSerializer.Serialize(templateParams));
pdftron.PDF.Convert.OfficeToPDF(doc, "DownloadTemplate.docx", templateOptions);
doc.Save(outputStream, pdftron.SDF.SDFDoc.SaveOptions.e_linearized);

Can someone help me figure out what’s going wrong?

#2

Thank you for bringing this to our attention. We are looking into this issue, and will provide you with an update as soon as we have it.

#3

@EBVV @shakthi124 Has there been a solution to this issue? I’m getting the same error in Azure, while it works locally.

Exception: 
	 Message: document layout failed: bad allocation
	 Conditional expression: 
	 Version      : 9.2.0-91be0af529
	 Platform     : Windows
	 Architecture : AMD64
	 Filename     : FlowToPDFConversion.cpp
	 Function     : PDF::DocxConversion::Convert()
	 Linenumber   : 189