Invalid DMARC record for pdftron.com

Technical Support
1

Hello,

since we currently have no other channel of communication, I use this forum as a medium.

We would like to purchase a PDFTron license. Unfortunately, the PFDTron mails do not reach us due to an incorrect DMARC record. Although the problem is technically on our side, DMARC is a standard instrument, which should be correctly configured by PDFTron according to the definition via the DNS server.

Your current DMARC record is ‘_dmarc.pdftron.com. “v=DMARC”’, which is missing the “p”-value at least as well as it must be called “v=DMARC1”. Please refer to the google documentation: Tutorial: Recommended DMARC rollout - Google Workspace Admin Help

Could you please take a look at this and fix it?

Thanks!
Andreas

2

Thank you for contacting us about this and we apologize for the inconvenience. The dev team is aware of this issue and is currently looking into it. I will provide you with an update as soon as I have more information.

3

Seems to be resolved. :slight_smile: Your new record is looking good.
Thanks a lot!

4

Thank you for the update. Yes, I can confirm that the team has resolved the issue.

5