Error: Unknown page ID

WebViewer Version:6.3.1

Recently we have had an issue loading documents data in pdftron WebViewer. The view only loads the first page and the rest of them are blank, the document is in a perfect state and we only got this error: “Error: Unknown page ID xx-0”

Any solution or guide to understanding this problem?
image

Hi @AlejandroVC,

I see that you are using a very old version of WebViewer (current release is 8.11).

I would recommend that you upgrade to the latest version of WebViewer.

Here is the migration guide: PDFTron Systems Inc. | Documentation

As well as the download centre: PDFTron Developer Portal

Best Regards,
Zach Serviss
Web Development Support Engineer
PDFTron Systems, Inc.