Encrypted XOD files are blank after loading all pages

Technical Support WebViewer
1

https://www.pdftron.com/samples/web/samples/viewing/viewing-with-custom-server/

In the above example by PDFtron official

When I choose the 3rd option from the drop down

That is encrypted-foobar12.XOD

Pages of the document do load but the pages appear to be blank

Same is the case with another Encryped XOD which I have

Can se one please explain how can I load the encrypted XOD I do have the key to it but cant load even using the above example the pages appear to be blank.

2

Hi Darshan,

We are able to reproduce the issue and are currently working on a fix.

The release that contains the fix should be available sometime in the next week, but I could also provide you with a custom build so that you can try the fix earlier. Just let me know.

Zhijie Zhang
Software Developer
PDFTron Systems Inc.

3

Hello Zhijie Zhang

I would be glad if you could please do that for me

Thanks in advance
Regards
Darshan

4

Hello Zhijie Zhang

I would be glad if you could please do that for me

Thanks in advance
Regards
Darshan

5

Hello Zhijie Zhang

I would be glad if you could please do that for me

Thanks in advance
Regards
Darshan

6

Hello Zhijie Zhang

I would be glad if you could please do that for me

Thanks in advance
Regards
Darshan

7

Hi Darshan,

The fix has been merged to the stable branch, and is available in the nightly build https://www.pdftron.com/nightly/#stable/2020-02-18/.

You can download the build by clicking the link above, and then click WebViewer-6.1.0_2020-02-18_stable.zip.

Let me know how it works and if you have any other questions.

Best Regards,
Zhijie Zhang
Software Developer
PDFTron Systems Inc.

8

FYI I’ve deleted your other post since it’s a duplicate. Let’s continue the conversation in this post if you have any further questions. Thanks!

Best Regards,

Zhijie Zhang
Software Developer
PDFTron Systems Inc.

9

Hello Zhijie Zhang

Thank you very much!!much appreciated.

Regards Darshan

10

Hi Darshan,

6.1.1 has been released and should contain the fix. Let me know if the issue is resolved on your end after using 6.1.1

Best Regards,
Zhijie Zhang
Software Developer
PDFTron Systems Inc.

11

Hello
Zhijie Zhang,

Yes, The problem is resolved