Checkboxes in docx rendered as bullets in WebViewer

Technical Support WebViewer
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1

WebViewer Version: v8.8.0

Do you have an issue with a specific file(s)?
Yes.

Can you reproduce using one of our samples or online demos?
Yes.

Are you using the WebViewer server?
No.

Does the issue only happen on certain browsers?
No, all browsers behave the same.

Is your issue related to a front-end framework?
No.

Is your issue related to annotations?
Could be.

Please give a brief summary of your issue:
Checkboxes in doc/docx rendered as bullets in WebViewer

Please describe your issue and provide steps to reproduce it:
I uploaded a doc/docx file with checkboxes to the WebViewer, but the checkboxes are rendered as bullets. This can be seen in the WebViewer demo too.
Is there any workaround to fix this issue? Thanks!

Please provide a link to a minimal sample where the issue is reproducible:

2

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3

Hi Kim,

Thank you for contacting WebViewer support.

Could you please share the document you’re having this issue with? This way we can check what is going on and help you better with it.

Best,

Dandara Navarro
Web Software Developer
PDFTron Systems, Inc.

4

Hello Dandara Navarro,

Sure but I couldn’t directly upload a file through this reply.
So I uploaded it in GoogleDrive, it is just a dummy docx.
I’ll send an invite if that works for you.

Or if you can suggest a way, let me know.

Thanks!

5

Hi Kim,

Actually, you don’t need to send me. I was able to reproduce the issue here.
I’ll share this with the team and we’ll keep you update as soon as we have a solution for it.

Thank you,

Dandara Navarro

6

Hello Dandara Navarro,

Okay great! Thank you so much.
Looking forward to it.

7

Hi Dandara Navarro,

It’s been 14 days can I ask for an update?

Thanks!

8

Hello,

Can I ask for an update about this issue?

Thanks!

9

Hello Kim,

My apologies for the lack of response on this.
Where the file you shared with us was created? I just realized that the same issue occurs if I open the file on Google Drive, OneDrive Word and on a macOS viewer. If you can give more details on how the file was created and maybe send me more examples generated in different ways it would be great and we can investigate this deeper. You can send me by email dnavarro@pdftron.com.

Best,

Dandara Navarro

10

Hi Dandara Navarro,

No worries.
Sent you an email about my findings on this issue and some links for the files I used to open in WebViewer.