Wrong file rotation on using print()

WebViewer Version: 7.2.0

Do you have an issue with a specific file(s)? No
Can you reproduce using one of our samples or online demos? No
Are you using the WebViewer server? No
Does the issue only happen on certain browsers? No
Is your issue related to a front-end framework? Yes
Is your issue related to annotations? No

Please give a brief summary of your issue:
Wrong file rotation on using print()

Please describe your issue and provide steps to reproduce it:
I want to print my current view using print() function.

Here is my current pdf preview:
image

Then i call print() function and the dialog is displaying:
image

Finally the printed file is rotated and i don’t know how to fix it:

Even if i rotated file on preview, the printing file is always rotated as above.

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Hello,

Thank you for contacting WebViewer Support.

I tested using Webviewer 7.2, and I could not reproduce this. Could you please send me a problematic file? As well as the configuration file for WebViewer.

My email is jhu@pdftron.com.

Jason Hu
Web Development Support Engineer
PDFTron Systems, Inc.
www.pdftron.com

Hello,

Thanks for sending the file.

I just discussed this with my colleague, print makes it appear like how it looks by default in the viewer, with the note that if a document has a larger width than the height we will rotate it 90 degrees so it fits better on a portrait orientation paper.

That being said, if you would like to change the layout, you would have to do it in the print modal(browser print modal).
Jason Hu
Web Development Support Engineer
PDFTron Systems, Inc.