Do you have an issue with a specific file(s)?
Can you reproduce using one of our samples or online demos?
Are you using the WebViewer server?
Does the issue only happen on certain browsers?
=>For chrome & edge browser files are not opening.
Is your issue related to a front-end framework?
Is your issue related to annotations?
Please give a brief summary of your issue:
(Think of this as an email subject)
=>Files are not opening in chrome browser.
Please describe your issue and provide steps to reproduce it:
(The more descriptive your answer, the faster we are able to help you)
Please provide a link to a minimal sample where the issue is reproducible:
In order to help you, I will need more information:
1 - Are you using WebViewer version 5? If so, could you update it? Many issues and improvements were made since this version came out.
2 - What do you mean by “not open on Chrome”? It does not open in the Chrome PDF viewer or in the WebViewer accessed through Chrome?
3 - Can you provide a file that is not opening on Chrome?
I am getting below error while viewing few files . I am not getting exactly what is the meaning of below error. Can you please help me out?
Error on console : WebViewer Server complete job (pageinfo.json) failed: unable to complete fetch of
Convert task exception: document layout failed: basic_string::substr
Since this question is unrelated to the original topic of this thread, I will kindly ask you to open post a new question. This will help us to keep track of the questions easier and be able to respond quicker.