`TabHostListener. onOpenDocError` not being called when no internet connection

[seth.pacheco]

Product: Android native SDK

Product Version: 9.2.3

Please give a brief summary of your issue:
onOpenDocError() not called when trying to download document without internet connection

Please describe your issue and provide steps to reproduce it:
Trying to show error to user when there’s no internet connection however the callback PdfViewCtrlTabHostFragment2.TabHostListener. onOpenDocError isn’t being called so we’re in a loading document infinite loop.

Is there another triggered callback for error downloading the document when there’s no internet?

[system]

Hello, I’m Ron, an automated tech support bot

While you wait for one of our customer support representatives to get back to you, please check out some of these documentation pages:

Guides:

• PDF Viewer Events - PdfViewCtrlTabHostFragment2 events
• Integrate the new Viewer UI - Building a custom annotation toolbar
• Customize the Document Viewer UI - Customize the theme
• New Document Viewer UI

APIs:

• PdfViewCtrlTabHostFragment2.TabHostListener - onOpenDocError
• PdfViewCtrlTabHostFragment.TabHostListener - onOpenDocError
• PdfViewCtrlTabHostFragment2.OnPreBuildToolbarListener - onPreBuildToolbar

Forums:

• Callback after file is loaded
• Change color of Circular Progress Bar in DownloadDialog
• Toolbar navigation is overridden

[ama]

Hi @seth.pacheco ,

I’ve tried loading a remote PDF on my Android device with wifi and data turned off, and I was able to trigger the onOpenDocError event. Is it possible for you to provide a working sample project that shows this issue?

Thanks,
Andrew