Some time my pdf load at 0% width

Technical Support
1

Product: 7.1.2

Product Version: 7.1.2

i’m facing a problem some time my pdf open with 0% width. that’s why it look like pdf has not been loaded successfully once you change the width manually it start showing pdf

2

When did this start occurring? What changed at that time?
What do you mean exactly by " you change the width manually"?
Can you please provide screenshots clearly showing the issue

3

S1
S11900×819 23.9 KB

S2
S21896×828 39 KB

PDF is opening at 0% , showing in image after that i have to fix width manually, then it is opening. I want it to open automatically.

4

Hello,

Could you please provide some more information on your issue?

  • What steps did you take and what exactly happened during the process? If you can provide code snippets will help a lot.
  • Did you receive any error messages? Providing a screenshot will be helpful.
  • Would you be able to provide me with a sample of the PDF file you have experienced this issue with?
  • Do you have a runnable code that you can provide and we can try to reproduce the same scenario here? If you want to send me my e-mail is dnavarro@pdftron.com.

If we have the above information, we can better assess and troubleshoot the issue for you.

Thanks in advance!

Best Regards,

Dandara Navarro
Web Software Developer
PDFTron Systems, Inc.