License Key Error: no office addon

Technical Support Apryse SDK
1

Have following error on loading a native office doc in webviewer “License Key Error: no office addon”, documentType is set to ‘office’.

Is this actually what is says on the tin, that the I need a new license key which will allow native office files to be viewer, or am I missing files, or is it another problem.

Was a demo license and also used our work license, both gave this error. Does load PDF no problem (documentType is set to ‘pdf’)

Thanks for any help
Laurence

2

Could you please forward your license information to support@pdftron.com so that we can take a look at your account on our end?

Thank you.