Issue with Web viewer server

[chandrika.shivanna]

WebViewer Version:

Do you have an issue with a specific file(s)?
All files
Can you reproduce using one of our samples or online demos?
Yes
Are you using the WebViewer server?
Yes
Does the issue only happen on certain browsers?
No, in all browsers
Is your issue related to a front-end framework?
NA
Is your issue related to annotations?
NA
Please give a brief summary of your issue:
(Think of this as an email subject)
Preview of dwg file is not working

Please describe your issue and provide steps to reproduce it:
(The more descriptive your answer, the faster we are able to help you)

Preview of dwg file is not working when we have set the web viewer server in Azure

Please provide a link to a minimal sample where the issue is reproducible:

[system]

Hello, I’m Ron, an automated tech support bot

While you wait for one of our customer support representatives to get back to you, please check out some of these documentation pages:

Guides:

• WebViewer Server - FAQ
• Retrieving Information about your Container - Crash Collection on AWS
• Optimize & reduce lib folder for WebViewer - Optimize via script
• What is WebViewer Server? - Should I use WebViewer Server with the WebViewer Client?

APIs:

• Core - options
• ForceClientSideInit
• CoreControls - options

Forums:

• Pdftron web server
• Could not load type 'APPortalUI.Web.HttpHandler.PdfHttpHandler’
• Loading XOD documents in the viewer

[Ramzi_Chennafi]

Hi Chandrika,

Where are you trying to deploy in Azure? Is there a specific service you are using?

[chandrika.shivanna]

We are trying to deploy in Azure Web App as container by following link,

PDFTron

[Ramzi_Chennafi]

In order to deal with your issue we will need information that could contain private data. As such, I suggest you open a support ticket with us directly and we will respond there. Just mention you were directed to do so by me. Click the link below to submit the ticket to our support system.

PDFTron