Getting this error when I try to convert office docs to PDF, "Unable to load layout font metrics. Did you forget to specify a resource location"

[NalediMolele]

Product:

Product Version: PDFTRON UWP version 9.1.1

I am trying to convert office documents to Pdf. Using Convert.officetopdf.

But I get the following error when trying to convert.
“Unable to load layout font metrics. Did you forget to specify a resource location”

[system]

Hello, I’m Ron, an automated tech support bot

While you wait for one of our customer support representatives to get back to you, please check out some of these documentation pages:

Guides:

• APIs for MS Office (docx, xlsx, pptx) to PDF conversion on Cross-Platform (Core)
• API for Document Generation via Template on Cross-Platform (Core)
• APIs to convert files to PDF on Cross-Platform (Core)
• Convert & view MS Office files (Word, Excel & PowerPoint) with Cross-Platform (Core)

APIs:

• Class Convert - OfficeToPDF(PDFDoc, Filter, ConversionOptions)
• Convert.XODOutputOptions - public void setThumbnailSize (int size)
• Convert.EPUBOutputOptions - public void setExpanded (boolean expanded)

Forums:

• Firebase cloud functions integrate with PDFtron SDK
• Font showing garbled in pdf
• How to flatten Layers of a PDF file

[rpontin]

Hello,

In order to perform conversion from Office to PDF you will need to load the plugin resources.

You can find some information here on how to load the necessary layout plugin.

You can check the PDFTron’s UWP Samples Repository which have a few projects with the necessary plugin in the project.

I hope this information can help you